New Warranty Request

Find the Order

Find an order two ways — by PO/SO number or by Sun Quote/Order number. Both search the same orders; add each quote that applies.

or
No line items selected yet. Find an order above; click a line to select it and fill in its details. You can add more than one quote.
Store Information filled from primary quote
Contacts
Use each contact's dropdown to choose which updates they receive.
Email boxes take multiple addresses, separated by ; — e.g. jane@store.com; ap@store.com
Person Submitting This Form *
This person will be contacted with any further questions about this request.
Select the Sun Windows sales rep below. Their name, email, and phone (when available) will be copied as the submitting contact.
Sales-rep contact autofill requires finding an order so the rep can be verified.
Store Contact
The contact at the store for this order.
Field Service Contact
The person on site for scheduling the service visit (appointment times and changes).
Sun Windows Sales Rep *
Pick the sales rep for this order. Required when the sales rep is submitting the form; in that case, their updates are controlled by the Person Submitting selector above.
Resolved from the order's dealer once a quote is added.
If no contact is selected for an update type, those updates go to the person submitting this form.
Service Address (for field service)
No street address. Put the jobsite's GPS coordinates (latitude, longitude — e.g. 37.7719, -87.1112) or detailed directions to the jobsite in Additional Information below — it is required now. Fill in whatever you do know here (city, state) so we can route the right technician.
Pick a suggestion to autofill the fields below — you can still edit them by hand.
* This is the address of the jobsite our technician will travel to. If this is new construction and the address is not yet established, click “No street address yet?” above and provide GPS coordinates or detailed directions to the jobsite in Additional Information below.
Property Information (for field service)
If multiple windows, use the highest.
Additional Information *
Required only if you didn't describe the problem on the order items above. Max 500 characters
Proof of Purchase
Additional Photos / Files

Optional — anything else that helps: extra photos, video, documents.